Returns & Exchanges
Due to the artisanal and limited-edition nature of our beauty products, we offer a 14-day return window for items that arrive damaged or defective. We strive to ensure every polish and cosmetic item meets our high standards of quality and color accuracy.
Inspect Your Items
Upon delivery, please carefully inspect your nail lacquers and beauty products for any signs of leakage, breakage, or manufacturing defects.
Contact Support
Email our customer care team within 14 days of receipt with your order number and clear photos of the damaged items to initiate a claim.
Secure Packaging
If a return is authorized, place the unused items back in their original protective bubble wrap and shipping box to prevent further damage during transit.
Receive Refund or Credit
Once your return is processed, we will issue a full refund to your original payment method or provide store credit for future monthly shop events.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing